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The Chord Future of Work Podcast

The CEO Perspective on Leading Change

Episode Overview: Leadership and Change Management with Ollie Loomes

In this enlightening episode, we chat with Ollie Loomes, CEO of Eir, Ireland’s premier telecommunications company. With a rich background in Sales and Marketing and over two decades at Diageo, Ollie offers invaluable insights into effective leadership and managing change.

Ollie shares his experiences from his formative years, leading to his rise through the ranks at Diageo and finally assuming the CEO role at Eir in 2023. He opens up about his early influences, key learnings, and his acclimatisation to new cultures during challenging times like the Covid pandemic.

We dive into the CEO perspective on leadership, focusing on the dos and don’ts when transitioning to a new business, especially in a new sector. Ollie outlines his plans for Eir over the next 12 months and his aspirations for the company’s future.

Further, he shares his take on the current global economy, the macro factors affecting the Irish economy, and the transformation post the global pandemic. He discusses the trending topic of hybrid work and the need for better, high-speed connections.

Addressing the critical issue of the Human Energy Crisis, Ollie gives his insights on where leaders should focus their energies for effective change management. He also delves into the intergenerational gap in the workplace and how to foster a culture of diversity.

Finally, Ollie leaves us with some parting advice for aspiring leaders and outlines the skills, personal qualities, and support needed for success. Join us for this thought-provoking discussion with one of the industry’s leading voices.

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Blog News

The 5 Top Fears when Executives lose their job

Top Fears and Support Needs During Executive Career Transitions

If you are over 50 at Executive level, research shows you have a 50/50 chance that the decision to leave will not be within your control. So, we decided to interview Senior Executives we have coached through Executive Transitions over the past 5 years to find out their fears and what supports they needed and valued most.

The Top 5 Fears were:

1. Financial Insecurity – The loss of a high paying package with all the trimmings was the immediate fear. This led to significant stress and anxiety and often a sense they could not share the burden of worry with their spouse or partner at the time.

2. Reputation Damage – The shame of word around town they were being ‘moved on’ was a constant fear. This fostered a sense of panic and trying to keep stum amongst friends and hope that a new job would quickly appear so they could have more control of the messaging.

3. Identity Crisis – The sudden realisation “who am I without this job title?”. The full-on nature of work at Senior Executive Level is all consuming and often leaves little room for a life beyond work.

4. Future Uncertainty – The worry they would ever find a job like this again and the concern their age profile would come against them. This led to panic to find a new job ASAP. In hindsight they could see how this uncertainty fuelled confusion in their messaging to head-hunters at the time.

5. Directionless urgency -The need to be doing something to get a new job every day without clarifying what they really wanted was very common. The lack of structure also proved disorientating and led to restlessness and mood swings which impacted those close to them.

In response to working people at highly sensitive time in their lives, we would like to share how Executives experienced the time spent with us as we coached them through Executive Outplacement Support

The Top 5 Most Valued Supports from Executive Outplacement:

1. Financial Clarity – The support of an Executive Financial Advisor who has been through this with people before. “Liam spoke with both my spouse and I on our financial situation. This gave us a joint understanding, worked on a financial transition plan and greatly reduced our anxiety”.

2. Redirection time – The time to step back and assess what they really wanted. The understanding that this is a reality of corporate life today. “It turned rejection into redirection for me. My coach helped me make good choices to reject roles, I was going to accept out of pure panic. I knew what I didn’t want as a result!”

3. Sceptical to Transformational – There were many we interviewed who saw Outplacement as a glorified CV and Interview prep service. “I must admit I was reluctant to participate, sceptical and very negative towards the support offered. I didn’t want to leave and was adamant I wanted to stay. I realised after 2-3 sessions this was valuable and beneficial work. In the end I found it transformational. I was provided with tools, skills, and techniques I still use in my role today.”

4. Global to Local Network – The experience of some Executives in global roles is they become very well known in their multinational business but lack a local country network. Then when the exit happens, they are left outside the corporate nest with little local knowledge or personal brand identity. “My coach helped me to get my presenting story right. In my case build a local network. While I had spoken at many global conferences, I had never spoken locally, and we created opportunities to make this happen which instantly raised my profile. My new role came from a network contact in one of these local forums”.

5. Vulnerability to Reassurance -The extended 1-1 coaching and advisory work is individually driven to each person’s specific needs. “It is definitely not a cookie cutter approach. My coach helped me to be vulnerable while also offering the balanced reassurance to access practical market intelligence. This diligence to keep going was very important and kept my spirits up at the time.”

If you are an Executive looking for bespoke Outplacement Support – contact us here for an initial confidential discussion.

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The Chord Future of Work Podcast

Scaling Empathy in a Global Fast Paced Organisation

Episode Overview: Empathetic Leadership and Scaling with Empathy at Amazon

In this episode, we engage with Emer McGinley, Worldwide Customer Service Director of Global Programs and Global Outsourcing at Amazon. Emer, with her 20 years of experience in leading award-winning customer service operations, shares her thoughts on leadership, the Amazon work culture, and the importance of empathy.

We start our conversation by delving into Emer’s formative years in Donegal and her early career journey at Telefonica O2. We then transition into her insights on Amazon, discussing the impact of Alexa and Echo, and her perspective on Jeff Bezos’ leadership style. Emer speaks passionately about our main topic – ‘scaling with empathy’.

She emphasizes the role of empathy in leadership, especially in the current global context, and how it helps when leading smart people and managing conflict.

Finally, we touch upon the often-overlooked topic of work pace and burnout, with Emer sharing her self-care strategies and insights on life in a high-pressure global role. Join us for this insightful conversation that explores the essence of empathetic leadership in the ever-evolving business landscape.