Role Overview:
The Customer Order/Support Coordinator, based in the Company’s Shannon, Ireland office, will serve as a support to the Customer Support Manager for order fulfillment and customer support activities. This position will be a liaison between our client’s customers and regional support teams, and the company’s global fulfillment team to ensure that the entire order process is completed accurately, on time, and to our customers’ complete satisfaction.
Responsibilities:
- Coordinate with customers, regional support teams, and the global company’s fulfillment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements
- Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports
- Communicate, interact and collaborate with other company departments and regional support teams to document and manage customer requests to ensure timely completion
- Support the customer satisfaction program to obtain relevant feedback from the company’s customers that can translate into meaningful improvements
- Liaise with customers and regional support teams on delivery-related nonconformance issues, raising appropriate corrective actions as needed
- Update and create SOP’s to reflect current procedures, seek to continuously improve processes and efficiency
- Maintain and develop ERP system (functionality, operation, pricing and data quality) to meet the company’s growing needs
- Perform any other reasonable job-related duties that may be required from time to time, including providing holiday cover for other customer support functions as required
Qualifications:
- 5+ years of relevant work experience, with some knowledge of order processing and commercial trade practices
- Excellent written and verbal English communication skills
- Expertise with MS Office Suite tools, including Word, Excel, and Powerpoint, as well as ability to become facile with customer e-procurement systems
- Experience in SAP or similar ERP systems desirable but not essential
- Strong organisational and troubleshooting skills, and attention to detail is essential
